SaltStack Platform Support
Before implementing SaltStack to manage any data center infrastructure it is important to understand a few things about SaltStack platform support including: What platforms will the Salt Master run on? What systems and infrastructure can be managed by a Salt Minion? What operating systems are covered by SaltStack Enterprise Support offerings?SaltStack software runs on and manages many versions of Linux, Windows, Mac OS X and UNIX. The SaltStack Supported Operating System document defines the specific operating systems that are fully supported by SaltStack and outlines the package creation policy for each operating system listed. The document also outlines the best-effort SaltStack support policy for additional operating systems.
The SaltStack Support Operating System guidelines, in addition to the SaltStack product lifecycle phases and definitions listed below, are intended to clearly define how long a particular operating system and SaltStack version will receive official packages, testing and technical support.
Product Lifecycle
Lifecycle Phases
| Salt Open releases | Phase 1 support ends | Phase 2 support ends | Phase 3 support ends | Extended life support ends |
|---|---|---|---|---|
| Salt Open 2019.2 | Sep 30, 2019 | Mar 31, 2020 | Sep 30, 2020 | Sep 30, 2021 |
| Salt Open 2018.3 | Oct 31, 2018 | Apr 30, 2019 | Oct 31, 2019 | Oct 31, 2020 |
| Salt Open 2017.7 | Jan 31, 2018 | Jun 30, 2018 | Aug 30, 2019 | Dec 31, 2019 |
| Salt Open 2016.11 | May 31, 2017 | Nov 30, 2017 | May 31, 2018 | May 31, 2019 |
| Salt Open 2016.3 | Nov 30, 2016 | May 31, 2017 | Nov 30, 2017 | Nov 30, 2018 |
| Salt Open 2015.8 | Mar 31, 2016 | Sep 30, 2016 | Mar 31, 2017 | Mar 31, 2018 |
| Salt Open 2015.5 | Nov 31, 2015 | May 31, 2016 | Nov 30, 2016 | Nov. 30, 2017 |
| Salt Open 2014.7 | May 31, 2015 | Nov 30, 2015 | May 31, 2016 | May 31, 2017 |
Support Lifecycle Phase Definitions
Phase 1: Regular point release support
During phase 1, SaltStack will issue regular point releases with critical bug fixes. Improved software functionality may be provided at the discretion of SaltStack. Point releases will include the content of previously released updates. The focus of phase 1 releases will be high and critical bugs.
Phase 2: On-demand support
During phase 2, SaltStack may release point releases with bug fixes as requested by SaltStack customers. Point releases will include the content of previously released updates. The focus of phase 2 releases will be high or critical bugs.
Phase 3: CVE support
During phase 3, SaltStack will release point releases with fixes for selected, critical CVEs. Fixes in newer branches will not be back ported.
Extended life support
During extended life support, SaltStack will not release any point releases. Users will still have access to any documentation. SaltStack will provide ongoing best-effort technical support for SaltStack customers on existing installations. No bug fixes, security fixes, improved functionality, or root-cause analysis will be provided.
Phase Details
| SaltStack Support | Phase 1 support (6 months) | Phase 2 support (6 months) | Phase 3 support (6 months) | Extended life support (12 months) |
|---|---|---|---|---|
| Access to existing documentation | X | X | X | X |
| Technical support (with paid SaltStack subscription) | X | X | X | X (best effort) |
| Access to SaltStack customer portal (with paid SaltStack subscription) | X | X | X | X |
| Software enhancements | X | |||
| Point releases with bug fixes | X | X | ||
| CVE fixes | X | X | X |
Support
You’ve never seen Salt like this before
Learn about the SaltStack Support tiers included with a SaltStack Enterprise subscription.