ServiceNow Integration

ServiceNow Integration

Closed-loop change control and infrastructure security operations

“Integrating SaltStack and ServiceNow allows us to open up the idea of configuration automation and compliance to the IT group while focusing on the business drivers they care about. Now we can deliver SaltStack automation directly into their world.”

Anthony Shaw | Dimension Data Head of Innovation Request a demo

Automate the work of IT to promote business growth

Most systems management tasks require the time and attention of highly-skilled, expensive engineers and operations personnel. When the time and effort required to deal with the complexity and interdependence of modern IT environments is combined with the sheer volume of tickets generated by IT and security operations monitoring tools, the impact on the business can be substantial.

SaltStack Enterprise is a ServiceNow Certified App

The SaltStack Enterprise integration with ServiceNow is certified with the latest ServiceNow releases including: New York; Madrid; London

Extend the power of infrastructure automation to the business

Organizations need to reduce the IT bottleneck by empowering business users with self-service automation while simultaneously ensuring that least privilege and business rules remain in force. With the SaltStack integration with ServiceNow, IT teams can give business users access to run or request powerful SaltStack automation jobs directly from the ServiceNow interface. Job access can be restricted by user or group role and each job can be built into ServiceNow workflows for request, approval, testing, execution, and disposition.

Closed-loop change control and infrastructure security and compliance automation

SaltStack integrates with ServiceNow to help security operations and IT teams automate closed-loop change control and infrastructure security operations. SaltStack scans infrastructure for critical misconfigurations and vulnerabilities and can create a ticket in ServiceNow for any discovered issues. Once the ticket has been through a ServiceNow change management workflow, ServiceNow can trigger SaltStack automated remediation job that will enforce a desired compliance profile or patch a vulnerable system. After the remediation is complete, security teams can run another SaltStack scan to ensure the issue is resolved and then use the integration to disposition the ServiceNow ticket and close it automatically.